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If you have an item you would like to return please print off and fill in a returns form when sending goods back to us.
Please remember to include your order number which starts with an F.
Your order number is on the packing slip in the box with your goods.
You can download the returns form here.
Please send the goods along with your returns form to:-
PO BOX 228
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 14 days from the day you receive your order.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.